Skip to main content
All CollectionsAccount Management
How to Close Your Kixy Account
How to Close Your Kixy Account

This guide explains how to request the closure of a Personal or Business account and what happens after the account is closed

Shane avatar
Written by Shane
Updated this week

For Personal or Business Accounts

  • In-App Chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI, tap on 'talk to a person' and a customer support agent will pick up your conversation

  • Email: Or, send a message to support@kixy.com

⚠️ Important: Ensure your account balance is at zero before requesting account closure. This will help us process your request more quickly

The Next Steps

Our Customer Support team will provide details about

  • The progress of your account closure request

  • An update for when it is officially closed and what happens after the account is closed

For information on how your data is handled after account closure, click here

🧠 After an account has closed, you can still access the app. However, you can only speak to Customer Support


Closing an Account on Behalf of Someone Else

To request the closure of another person’s account

  1. Our Customer Support team will guide you through the process and inform you of the required documentation


How to Close Kixy Currency Accounts

If you no longer need a currency account, you can close it at any time. Before requesting to close any currency account, please ensure

  • The account has a zero balance

  • Any pending transactions have been completed

  • You've saved any transaction history you might need

  • You're redirected any recurring payments

Important Notes

  • You can only close additional currency accounts (EUR, USD, etc.) if you wish still remain as a Kixy customer

  • The GBP account cannot be closed while other currency accounts remain active


Steps to Close a Currency Account

Check Your Account Balance

  • Ensure the balance is exactly zero

  • Transfer or convert any remaining funds

Contact Customer Support

  • In-App Chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI, tap on 'talk to a person' and a customer support agent will pick up your conversation

  • Email: Or, send a message to support@kixy.com

  • Specify which currency account you want to close

Confirmation

  • You'll receive confirmation once the account is closed


Closing your GBP Account

Requirements

  • All other currency accounts must also be closed

  • All your accounts, including the GBP account, must have a zero balance

  • If you want to close your GBP account, you will need to close your entire Kixy account

🧠 Your GBP account is your primary Kixy account. Closing this account means closing your entire Kixy account with us

Did this answer your question?