For Personal or Business Accounts
In-App Chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI, tap on 'talk to a person' and a customer support agent will pick up your conversation
Email: Or, send a message to support@kixy.com
⚠️ Important: Ensure your account balance is at zero before requesting account closure. This will help us process your request more quickly
The Next Steps
Our Customer Support team will provide details about
The progress of your account closure request
An update for when it is officially closed and what happens after the account is closed
For information on how your data is handled after account closure, click here
🧠 After an account has closed, you can still access the app. However, you can only speak to Customer Support
Closing an Account on Behalf of Someone Else
To request the closure of another person’s account
Email support@kixy.com
Our Customer Support team will guide you through the process and inform you of the required documentation
How to Close Kixy Currency Accounts
If you no longer need a currency account, you can close it at any time. Before requesting to close any currency account, please ensure
The account has a zero balance
Any pending transactions have been completed
You've saved any transaction history you might need
You're redirected any recurring payments
Important Notes
You can only close additional currency accounts (EUR, USD, etc.) if you wish still remain as a Kixy customer
The GBP account cannot be closed while other currency accounts remain active
Steps to Close a Currency Account
Check Your Account Balance
Ensure the balance is exactly zero
Transfer or convert any remaining funds
Contact Customer Support
In-App Chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI, tap on 'talk to a person' and a customer support agent will pick up your conversation
Email: Or, send a message to support@kixy.com
Specify which currency account you want to close
Confirmation
You'll receive confirmation once the account is closed
Closing your GBP Account
Requirements
All other currency accounts must also be closed
All your accounts, including the GBP account, must have a zero balance
If you want to close your GBP account, you will need to close your entire Kixy account
🧠 Your GBP account is your primary Kixy account. Closing this account means closing your entire Kixy account with us