For Personal or Business Accounts:
In-app chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI agent, tap on 'talk to a person' and a customer support agent will pick up your conversation
Email: Or, send a message to support@kixy.com
⚠️ Important: Ensure your account balance is at zero before requesting account closure. This will help us process your request more quickly
The next steps:
Our Customer Support team will provide details about:
The progress of your account closure request
An update for when it is officially closed and what happens after the account is closed
For information on how your data is handled after account closure, click here
🧠 After an account has closed, you can still access the app. However, you can only speak to Customer Support.
Closing an account on behalf of someone else
To request the closure of another person’s account:
Email support@kixy.com
Our Customer Support team will guide you through the process and inform you of the required documentation