How long does Kixy look after my data after my account has been closed
Kixy has a legal and regulatory requirement to look after your data for a period of 5 years. After this, it is then deleted. If you wish to reactivate your account within the 5-year period or want to talk to us about requesting a copy of your data, please email us at support@kixy.com or visit our Help Center article all about DSAR here
🧠 If you want to find out about accessing previous statements or ask us about reactivating your account, please email us at support@kixy.com so we can support you with these requests.
About the data associated with your Kixy account
Below is a list of features, the impact closing an account has on your information, and how your information is viewed by other users.
Features | User | Other Users |
Profile | All information, such as profile picture, email and phone number, remains | They do not see any profile information |
Wallet & Accounts | Closed | They will not be able to pay the user or into their account |
Contacts | Remain | The other users will see the main user as a closed account with no profile picture or information |
1-1 Chats | Remain | Other users will see the chats with a closed account profile. They can send messages |
Groups - Member | Remain | Other members will see a closed account member |
Groups - Admin | Remain | The group will remain with no admin. Admin chats will show with a closed account profile |
Free Channels - Member | Remain | The user will remain on the channel member list with a closed account profile |
Channels - Admin | Remain | The channel will remain with no admin. No one can make new payments to the channel |