How long does Kixy look after my data after my account has been closed
Kixy has a legal and regulatory requirement to look after your data for a period of 5 years. After this, it is then deleted. If you wish to reactivate your account within the 5-year period or want to talk to us about requesting a copy of your data, please email us at support@kixy.com or visit our Help Center article all about DSAR here
If you want to find out about accessing previous statements or ask us about reactivating your account, please email us at support@kixy.com so we can support you with these requests.
About the data associated with your Kixy account
Below is a list of features, the impact closing an account has on your information, and how your information is viewed by other users.
Features | User | Other Users |
Profile | All information, such as profile picture, email and phone number, remains. | They do not see any profile information. |
Wallet & Accounts | Closed. | They will not be able to pay the user or into their account. |
Contacts | Remain. | The other users will see the main user as a closed account with no profile picture or information. |
1-1 Chats | Remain. | Other users will see the chats with a closed account profile. They can send messages. |
Groups - Member | Remain. | Other members will see a closed account member. |
Groups - Admin | Remain. | The group will remain with no admin. Admin chats will show with a closed account profile. |
Free Channels - Member | Remain. | The user will remain on the channel member list with a closed account profile. |
Channels - Admin | Remain. | The channel will remain with no admin. No one can make new payments to the channel. |