How long does Kixy retain my data?
Kixy is legally required to retain your data for 5 years after your account is closed. After this period, your data will be permanently deleted.
During this 5-year period, you can:
Reactivate your account: If you wish to return to Kixy, reactivation may be possible within this time frame
Request your data: Contact us to request a copy of your stored data
🧠 To make these requests, email us at dpo@kixy.com or refer to our detailed DSAR Guide for more information
Accessing past statements or other data
If you need to access previous account statements or other information, email us at support@kixy.com. We’ll assist you with retrieving the necessary data or answering any related questions.
About the data associated with your Kixy account
Data visibility: Once your account is closed, your personal information is no longer visible to other users
Feature impacts: Specific features or services linked to your account are disabled
For a detailed breakdown of how account closure affects your information and features, please see the table below or reach out to our Customer Support team.
Features | User | Other Users |
Profile | All information, such as profile picture, email and phone number, remains | They do not see any profile information |
Wallet & Accounts | Closed | They will not be able to pay the user or into their account |
Contacts | Remain | The other users will see the main user as a closed account with no profile picture or information |
1-1 Chats | Remain | Other users will see the chats with a closed account profile. They can send messages |
Groups - Member | Remain | Other members will see a closed account member |
Groups - Admin | Remain | The group will remain with no admin. Admin chats will show with a closed account profile |
Free Channels - Member | Remain | The user will remain on the channel member list with a closed account profile |
Channels - Admin | Remain | The channel will remain with no admin. No one can make new payments to the channel |