What are Channels?
Channels on Kixy serve as a dedicated space for businesses and sole traders to interact with their audience. Think of them as customisable hubs where conversations happen, payments are streamlined, and communities grow.
Key features of Channels:
1. Exclusive to Business and Sole Trader Accounts
Only business or sole trader accounts can create Channels
Personal accounts can join Channels but are restricted from creating them
2. One Channel per Business
Each business can have only one active Channel at a time, ensuring focused communication
3. Easy creation and sharing
Create a Channel by tapping New Chat > Create Channel
Copy and share your Channel link to invite other Kixy members to join
4. Appears within your Chats list
Once created, the Channel will appear on your Home Screen under the Chats section for quick access
Engage through messaging and media
Channels create a unified space for communication, collaboration, and transactions, making them ideal for:
Announcements, promotions, and event planning
Offering subscription-based services or collecting payments for goods (only available upon request and for Beta Testers)
Building a loyal community of engaged members
By combining powerful messaging tools with integrated payment options, Channels make it easier than ever to grow your business on Kixy.
Manage and customise your Channel
Running a Channel is simple and flexible:
Edit descriptions and add photos: Keep your Channel profile relevant and visually appealing
Member management: Add, remove, or manage Channel members to maintain an active and engaged community
Permanent deletion: If your Channel is no longer needed, you can delete it permanently
Joining or inviting someone to a Channel
Channel owners can help you join their Channel. Here's how:
Channel owners can share their Channel link. Once they have copied their link, they can send it to you in a Chat
Once you have received this link from the Channel owner, you can tap the link and become a member
Payments made simple
Channels also facilitate seamless financial interactions between owners and members.
Supported currency
Channel payments are available in GBP (British Pound Sterling) only
Payment options
1. Kixy Pay
Members can contribute directly from their Kixy accounts
The Channel owner activates a Pay Button on the Channel for easy payments
2. Subscriptions
Channel owners can set up subscription payments for goods or services
Members can manage or cancel subscriptions directly through the app
Member contributions
Members invited to join the Channel can conveniently make payments using Kixy Pay
Whether for goods, services, or subscriptions, Channels streamline the payment process for everyone involved
Leaving or deleting a Channel
For members who no longer wish to participate:
Leave the Channel: Members can leave at any time
Delete membership: Members can remove themselves permanently from the Channel
For owners:
Deleting a Channel: Remember, deletion is permanent. Consider removing members and exporting important data before taking this step.