Immediate Actions to Take
If your card is lost or stolen:
Check your recent transactions for any unusual activity
Freeze your card immediately through the Kixy app
Report any suspicious transactions to our Customer Support team
Order a replacement card if needed
Accessing Card Security Features
To manage your card security:
Open your Kixy app
Tap on Wallets
Select the card icon in the top right corner
Tap Manage Cards
Securing Your Card
Temporary Freeze
For added security, you can freeze your card at any time:
Tap on Wallets
Select the card icon in the top right corner
Tap Freeze
Your card will be temporarily blocked from all card transactions
Tap Unfreeze when you want to use your card again
Replacing Your Card
When you need a replacement, tap Replace Card in the Manage Cards menu. You'll have two options:
New Card Number
Choose this option if:
Your card is lost and you can't find it
Your card has been stolen
You suspect fraud
You want maximum security
This will issue a completely new card with a new card number and expiry date. Your current card will be terminated immediately for your security. You may need to update any existing subscriptions or stores of your new card details when it arrives.
Same Card Number
Choose this option if:
Your card is damaged
Your card isn't working properly
Your card has expired
This will issue a new card with the same number but an extended expiry date. Your current card will be terminated when the replacement is issued.
Please note: Card replacement fees may apply.
Terminating Your Card
If you want to cancel your card without receiving a replacement:
Go to the Manage Cards menu
Select Terminate Card
Confirm your decision
This will permanently deactivate your card, and no new card will be issued. If you need a new card later, your order one through the app by tapping on Add Card.