Push Payment Fraud, also called Authorised Push Payment (APP) Fraud, happens when scammers deceive you into sending them money. They often pretend to be trusted entities like businesses, family members, or government officials to create a sense of urgency or necessity.
Common types of Push Payment Fraud
Purchase scams: Paying for items like tickets or goods that never arrive
Investment scams: Being lured into fake investments with promises of high returns
Impersonation scams: Fraudsters pretending to be banks, tax authorities, or trusted organisations
How to protect yourself
Verify before you pay: Always confirm the identity of the recipient using a verified contact method
Be wary of unsolicited requests: Fraudsters often pressure you with urgent claims to force quick action
Pause and reflect: If something feels off, trust your instincts and double-check before proceeding
How Kixy helps protect you
Kixy employs advanced fraud detection tools and multiple security measures to detect suspicious activity. However, since payments can be challenging to reverse after completion, always double-check your transaction details.
For further tips, see our Fraud prevention and suspected fraud article
How to report fraud
If you suspect fraud, report it to Kixy immediately. Our team will investigate and, where possible, assist in recovering your funds.
Steps to report fraud to Kixy:
1. Via the app or website:
Go to Transaction History.
Select the suspicious transaction and click Report.
2. Contact us directly:
In-app chat After speaking with Kixy AI agent, tap on 'talk to a person' and a customer support agent will pick up your conversation or email fraud@kixy.com
Our Fraud Team will investigate and provide updates throughout the process.
Additional support if you’re a victim of fraud
Your bank or credit card provider: If linked to your Kixy account, notify your bank or credit card company immediately. They can secure your funds and prevent further unauthorised activity
Local Police: Report any fraudulent activity to law enforcement, especially if funds are lost
Action Fraud (UK): UK customers can report fraud at Action Fraud or by calling 0300 123 2040.
Important: Always ensure you’re contacting official organisations through their verified websites or phone numbers. Be cautious about sharing personal or financial information, and avoid interactions with unverified individuals claiming to represent trusted entities.
By staying informed and vigilant, you can help protect yourself against push payment fraud.