How does Kixy protect my account?
At Kixy, safeguarding your account is our top priority. We employ a range of security features to ensure your data and transactions are secure. These include:
Two-factor authentication (2FA): This adds an extra layer of protection by requiring not only your password but also a second authentication step, like a unique code sent to your phone.
Privacy mode: When enabled, this hides your balance on your home page and all your wallet's balance
Biometric authentication: Use of fingerprint or facial recognition (available on supported devices) for secure and easy access.
Encryption: All sensitive data is encrypted, ensuring that your information is protected at every step of your transaction process
Secure device management: This gives you the ability to remove devices that you don't recognise. It also lets you know when the last device was online, what device it is and what the IP address is too. You can find this information within Security & Privacy in your settings
Device authorisation: When logging in from a new device, we send a notification to inform you that a new device login has been detected.
Automatic logout: If you're inactive for a certain period, the app will log you out automatically to reduce the risk of unauthorised access
What should I do if I notice suspicious activity on my account?
If you notice any unauthorised or suspicious activity in your Kixy account, we recommend you:
Freeze or unfreeze your card: Within the app, you can temporarily freeze your card. You can also order a new card if you suspect your card details have been compromised
Contact Customer Support: Reach out to our Customer Support team immediately through our in-app chat or via email at support@kixy.com and provide us details of the suspicious activity
Change your password: Update your account password, app passcode and enable two-factor authentication (2FA) if not already activated. You can find this information within Security & Privacy in your settings
Secure Device Management: This gives you the ability to remove devices that you don't recognise. It also lets you know when the last device was online, what device it is and what the IP address is too. You can find this information within Security & Privacy in your settings
For more tips on handling fraud, please read our detailed Fraud prevention and suspected fraud article
How do I enable Two-Factor Authentication (2FA) on my Kixy account?
To enable two-factor authentication (2FA) on your account:
Log in to your Kixy app
Go to the Settings menu
Select Security & Privacy > Two-Factor Authentication
Follow the prompts to set up two-factor authentication (2FA) using your mobile number
Once enabled, you'll need to provide a verification code, in addition to your password, every time you log in.
What is biometric authentication, and how can I set it up?
Biometric authentication allows you to securely log in using fingerprint or facial recognition technology. If your phone supports these features, you can enable biometric authentication by:
Going to Settings > Security & Privacy
Selecting Biometric Authentication
Following the instructions to set up the feature on your device
This method ensures fast and secure access to your Kixy account.
How can I reset my Kixy password if I've forgotten it?
If you forget your password, follow these steps:
Open the Kixy app and click on Forgot Password? on the login screen
Enter your registered email address or phone number
Follow the link or verification code sent to you to reset your password
We recommend choosing a strong password that includes numbers, symbols, and both uppercase and lowercase letters.
How can I review and manage devices that are logged into my account?
You can monitor and manage the devices accessing your account by:
Opening the Kixy app and navigating to Settings
Clicking on Security & Privacy > Device Management
Here, you’ll see a list of devices that have recently accessed your account. You can remove any device that you don’t recognise or no longer use
You can also see when new devices have logged into your account in Notifications > New Device Login Detected
How can I protect my account from phishing attacks?
Be cautious when receiving emails, texts, or calls asking for personal information. Kixy will never ask for sensitive details like your password or PIN via email or text. To avoid phishing scams:
Always verify the sender’s email address or phone number
Avoid clicking on suspicious links or attachments
Report any phishing attempts to our security team immediately
For more tips, check out our Fraud prevention and suspected fraud article
How does Kixy protect my personal information?
Kixy uses advanced encryption technologies to protect your personal data. All information transferred between your device and our servers is encrypted, keeping it safe from hackers. Additionally, we follow strict data privacy regulations to ensure your information is handled securely.
How do I contact Kixy if I have security concerns?
If you have any concerns about your account security or suspect fraudulent activity, you can reach our support team:
In-app Chat: Available 24/7 via the Kixy app.
Email: support@kixy.com
We’re here to help you resolve any issues as quickly as possible.