Kixy provides both physical and virtual cards to give you flexibility in how you manage your money. Through the Kixy app, you have complete control over all your cards in one convenient location. This guide will walk you through viewing your cards, understanding management options, and ordering new cards
Accessing Your Cards
Finding your cards in the Kixy app is straightforward. To view all your cards in the Kixy app:
Open your Kixy app
Tap on Accounts
Select the Cards Symbol in the top right corner
Card Management Features
Once you're in the card management screen, you have access to several important features:
View Card Details
Access comprehensive information about all your cards by tapping on the Show Details button. You can view both your physical and your virtual card card details, which includes your card numbers, expiry dates and other essential information.
Card Controls
Take control of your cards with option to:
Freeze your card temporarily for added security by tapping on the Freeze Card button
Unfreeze your card when you're ready to use it again
Access additional card management features by tapping on Manage Card
Review your recent transactions
You can learn more about managing your card limits and card PINs in this article here: Card Limits and PINs
Ordering a Physical Card
New to Kixy? Getting your first card is straightforward:
Tap Add Card in the top right corner of the card screen
Select your preferred card type: Physical Card
Tap Continue
Verify your delivery address and make sure there is enough funds to cover the delivery fee
Follow the remaining on-screen instructions
🧠 To order a card successfully, ensure you have at least £4.99 in your Kixy account. This covers the cost of the card delivery fee.
After ordering a physical card, you'll see an estimated delivery date in the app, so you'll know when to expect your card to arrive.
Not received your card, or want to report it lost or stolen? You can read more in this article here: Lost, Stolen and Damaged Cards
Using Your Physical Card
When you receive your card, you will need to activate it first before you can use it.
Activating in the App
Your first activation enables online purchases and Chip & PIN transactions at point-of-sale terminals. Here's how to activate your card:
Open your Kixy app and go to the cards section
You'll see your card displayed in an inactive state, along with an expected delivery date
Once your card arrives, tap the Activate Card button
Follow the on-screen steps
After entering the prompted details, you'll receive a confirmation message that your card activation is in progress
Activating Contactless
You will need to make a Chip & PIN transaction first before you are able to make contactless transactions
You can view your PIN on the card screen within the Manage Card menu
Virtual Cards
In addition to physical cards, Kixy offers virtual cards to give you even more flexibility and security in managing your money. Virtual cards are available instantly through the Kixy app, and can be used for online purchases, subscriptions, or anywhere card details are accepted online.
Creating a Virtual Card
Getting a virtual card is quick and easy:
Open your Kixy app and go to the Cards section
Tap Add Card in the top right corner
Select Virtual Card
Follow the on-screen steps to generate your card instantly
🧠 There is no delivery fee for virtual cards, and you can start using them right away
Managing Your Virtual Card
Just like your physical card, you can manage your virtual card in the app:
View card number, expiry date, and CVV by tapping Show Details
Freeze or unfreeze your virtual card instantly
Review your transactions
Update your card nickname to help keep things organised
Replace your virtual card at any time for added security
Why Use a Virtual Card?
Using a virtual card provides several key benefits:
Instant Access: No need to wait for delivery - you can start using your virtual card right away
Enhanced Security: Virtual cards can be easily replaced if you suspect fraud, without affecting your physical card
Ideal for Online Use: Great for online shopping or subscriptions where you might not want to use your main card
Control & Privacy: Use virtual cards for specific purchases to limit exposure of your primary card details
🧠 Consider using a virtual card for free trials or one-time purchases to avoid unexpected charges later on
💳 Digital wallets like Apple Pay, Google Pay and Samsung Wallets are currently still in development. Although you can't use your Kixy card with these digital wallets yet, we will release this feature in the near future!