Introduction to DSAR
What is a DSAR?
A Data Subject Access Request (DSAR) is a request made by a customer to access the personal data that Kixy holds about them. Under the UK General Data Protection Regulation (UK GDPR), you have the right to know what data we collect, how it is used, and who it is shared with.
How to Request a DSAR
How can I request my data?
You can request your data by contacting our customer support team by talking to us on the Kixy app or at support@kixy.com Please include "DSAR Request" in the subject line or message to help us process your request quickly.
🙏If you have any accessibility needs that we can support with, including how you would like your data returned to you, please do let us know when you speak to our Customer Support team
Information We Need from You
What information do I need to provide?
To ensure we can locate your data and verify your identity, please provide:
Your full name.
The email address associated with your account.
Your Kixy account number
A brief description of the specific information you are requesting. Examples of these are certain time periods, categories of information or statements etc.
How Long Will It Take?
When will I receive my data?
We aim to respond to your DSAR within 30 days of receiving your request. However, in some cases, if the request is complex or you have made multiple requests, we may extend this period by up to 60 days. If an extension is needed, we will inform you within the initial 30-day period.
⚠️ There may be occasions where we may have to redact certain sensitive information. This will show as redacted within the DSAR.
Costs and Fees
Will I be charged for making a DSAR?
DSARs are generally free of charge. However, if your request is unfounded or excessive, particularly if it is repetitive, we may charge a reasonable fee to cover administrative costs or refuse to act on the request.