Introduction to Data Subject Access Requests (DSAR)
A Data Subject Access Request (DSAR) allows you to request access to the personal data that Kixy holds about you. This is your right under the UK General Data Protection Regulation (UK GDPR). With a DSAR, you can find out:
What personal data we collect about you.
How we use your data.
Who we share your data with.
How to request your data
You can request your personal data by contacting our Customer Support team. Use one of these methods:
In-app chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI agent, tap on 'talk to a person' and a customer support agent will pick up your conversation
Email: Or, send a message to support@kixy.com
Make sure to include the phrase “DSAR Request” in your email subject line or message. This helps us process your request faster.
🙏 If you need specific accommodations, such as a particular format for your data, please let our Customer Support team know when you make your request.
Information we need from you
To locate your data and verify your identity, please provide the following details:
Your full name.
The email address associated with your Kixy account.
Your Kixy account number.
A brief description of the information you need. For example:
Specific time periods.
Categories of information (e.g., transaction history).
Certain documents or statements.
Response time
We aim to respond to your Data Subject Access Request (DSAR) within 30 days of receiving it. However:
For complex requests or multiple submissions, we may need more time (up to an additional 60 days).
If an extension is needed, we will notify you within the first 30 days.
⚠️Important: In some cases, we may need to redact sensitive information. Any redacted sections will be clearly marked.
Costs and fees
Data Subject Access Requests (DSAR) are usually free of charge. However:
If your request is unfounded, excessive, or repetitive, we may charge a reasonable fee to cover administrative costs.
In extreme cases, we may refuse to process such requests.