Common reasons causing account access issues are:
2-Factor Authentication not set up correctly- here is how to set up yours
Incorrect email address or password
Account not active
So, first things first, double check (you have?!), ok, triple check your email address, password and 2-Factor Authentication.
If you're 100% sure everything is correct, your account might not have been activated or it might have been suspended/ closed. In that case, please follow these steps:
1- If you have just opened your account, please give about 1 hour before all the features of your account are active. Also, check your emails -including junk/spam folders- in case any further information or documents have been requested to activate your account.
2- If you have completed the first step and the problem still exists, contact our support team at via our web chat system and we'll be happy to help you.