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How to Change Your Account Details with Kixy

Last updated on Sep 30, 2025

This guide explains how to update your details for both Personal and Business Kixy accounts

Updating Your Personal Account Details

Change Your Email Address

  1. Tap Profile in the bottom-right corner of the home screen

  2. Go to Personal Data

  3. Select your Email Address

  4. A code will be sent to your current email address. Use this code to securely update your email in the app

Change Your Phone Number

  1. Tap Profile in the bottom-right corner of the home screen

  2. Go to Personal Data

  3. Select your Phone Number

  4. A code will be sent to your current phone number. Use this code to securely update your phone number in the app

Change Your Address

  1. Tap Profile in the bottom-right corner of the home screen

  2. Go to Personal Data

  3. Select your Address

  4. Search for your new address or manually enter it by selecting “My address is not on the list.”
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Updating Your Business Account Details

If you need to change business details such as your address, name, or shareholders, these must first be updated with Companies House. Once this is done:

  1. Notify Kixy of the changes by

    In-App Chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI, tap on 'talk to a person' and a customer support agent will pick up your conversation

    Email: Or, send a message to support@kixy.com

  2. Provide proof of the changes (e.g., certificates or filing documents from Companies House)

⚠️ Important: Kixy may require documentation from Companies House to complete updates to your business account.

If You Can’t Change Your Details in the App

If you’re unable to update your email, phone number, or address because you no longer have access to the current information on file, contact Kixy:

  • In-App Chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI, tap on 'talk to a person' and a customer support agent will pick up your conversation

  • Email: Or, send a message to support@kixy.com

Changing Your Personal Name

To update your personal name, contact Customer Support

  • In-App Chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI, tap on 'talk to a person' and a customer support agent will pick up your conversation

  • Email: Or, send a message to support@kixy.com