Next Steps
To assist in managing the account, our Customer Support team will guide you through the process. Here’s the information we’ll need:
Required Information
Full name on the account
Date of birth of the account holder
Email address, phone number or address registered to the account
Account number (if available)
Documentation Needed
A Death Certificate (clear scan or photo)
If the Death Certificate is not in English, additional documents may be required Our Customer Support team will inform you of any further steps
For assistance, email us at support@kixy.com
Additional Support Resources
Notifying Multiple Organisations
You may find these free services helpful when notifying other organisations:
Financial and Emotional Support
If you’re seeking additional support, consider these trusted organisations:
🙏 Kixy is here to provide any support you need during this challenging time. Reach out to us if you have questions or need further assistance