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Breaking Language Barriers
Breaking Language Barriers

How Our AI-Powered Customer Support Ensures Seamless Communication

Shane avatar
Written by Shane
Updated over 2 weeks ago

At Kixy, we understand that clear communication is essential when managing financial matters. While English is our primary language of support, we recognise that not all of our customers are fluent English speakers. That’s why we’ve integrated cutting-edge AI translation technology into our customer support system to ensure a seamless and stress-free experience for everyone, no matter what language they speak

Real-Time AI Translation: Instant Understanding

Our AI-powered system enables real-time translation, allowing our AI Agent to communicate with customers in their native language instantly. Whether you speak Spanish, Mandarin, Arabic, French, or any other language, our AI ensures that your messages are accurately translated, so you can express your concerns clearly and receive the support you need


AI Assistance for Human Agents

For those times when you need to speak with a human agent, we’ve also equipped our support team with AI-assisted translation tools. This allows our agents to quickly understand and translate key terms when communicating with customers whose English proficiency may be limited. While we encourage communication in English where possible, we are fully prepared to accommodate other languages to ensure that you feel understood and supported


Why This Matters for You

  • Confidence in Communication: You don’t have to worry about language barriers getting in the way of resolving your queries

  • Faster Support: AI translation reduces misunderstandings, ensuring quicker and more efficient resolutions

  • A Personalised Experience: We strive to make every customer feel valued by offering support in a way that meets their needs


Our Commitment to You

We believe that language should never be a barrier to accessing financial services. Our goal is to provide an inclusive and accessible customer support experience that ensures clarity, efficiency, and ease of communication. No matter what language you speak, we’re here to help.

If you ever need assistance and prefer to communicate in a specific language, simply let us know - we’ll take care of the rest!

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