Security & Privacy Features
Protecting your account and personal data is our top priority. Kixy offers robust security measures to keep you and your
money safe
How Kixy Secures Your Account
Here are the key features we provide to ensure your account’s safety:
Two-Factor Authentication (2FA)
- Adds an extra layer of security by requiring a verification code in addition to your password
Privacy Mode
- Hides your account and wallet balances from being displayed on the home screen
Biometric Authentication
- Offers fingerprint or facial recognition login for quick, secure access (available on supported devices)
Encryption
- All sensitive data is encrypted, ensuring protection throughout every transaction
Secure Device Management
Gives you the ability to:
- Review devices accessing your account
- Remove unrecognised devices
- View details like the last active time, device type, and IP address
Device authorisation
- Notifies you whenever your account is accessed from a new device
Automatic logout
- Logs you out after a period of inactivity to prevent unauthorised access
What to Do If You Notice Suspicious Activity
If you suspect unauthorised activity on your account, take the following steps immediately:
1. Freeze or Unfreeze Your Card
- Use the app to temporarily freeze your card
- If necessary, order a replacement card
2. Contact Customer Support
- In-App Chat: Start a chat with our Customer Support team through the app. After speaking with Kixy AI agent, tap
on 'talk to a person' and a customer support agent will pick up your conversation
- Email: Or, send a message to support@kixy.com
3. Change Your Credentials
- Update your password, app passcode, and enable 2FA if you haven’t already
4. Secure Device Management
- Remove unrecognised devices from your account via Settings > Security & Privacy.
For more information on handling fraud, check out our Fraud prevention and suspected fraud article.
How to Enable Two-Factor Authentication (2FA)
To set up 2FA:
1. Log in to your Kixy app
2. Go to Settings > Security & Privacy > Two-Factor Authentication
3. Follow the prompts to enable 2FA using your mobile number
Once activated, you’ll need a verification code every time you log in.
Biometric Authentication Setup
Biometric authentication allows secure login using fingerprint or facial recognition. To enable it:
1. Go to Settings > Security & Privacy > Biometric Authentication
2. Follow the instructions for your device
This method combines convenience with high security.
Resetting Your Password
If you cannot remember your account password:
1. Start at the Kixy login screen when you open the app
2. Select “Log In”
3. Click/Tap on the “Forgot your Password?” link
4. Enter your registered email address
5. Wait for a text message on your registered mobile number
6. Enter the 6-digit verification number we texted to you in the next screen on the app
7. Create your new password
For enhanced security, create a strong password using numbers, symbols, and a mix of uppercase and lowercase letters.
Managing Devices Logged Into Your Account
Keep track of device activity:
1. Open the Kixy app
2. Go to Settings > Security & Privacy > Device Management
3. View the list of logged-in devices, including their details (last active time, device type, IP address)
4. Remove any unrecognised devices
You’ll also be notified of new logins under Notifications > New Device Login Detected.
Preventing Phishing Attacks
Stay vigilant to avoid phishing scams:
- Kixy will never ask for your password or PIN via email, chat or text
- Always verify the sender’s email address or phone number
- Avoid clicking suspicious links or attachments
- Report phishing attempts to our security team immediately
For more tips, check out our Fraud prevention and suspected fraud article.
How Kixy Protects Your Personal Information
We use advanced encryption to safeguard your data during every transaction. Additionally, Kixy adheres to strict data
privacy regulations, ensuring your information is handled securely.