We understand that making arrangements after a loss can be overwhelming and challenging. We're here to support you and make the process as smooth as possible

Next Steps

To assist in managing the account, our Customer Support team will guide you through the process. Here’s the information we’ll need:

Required Information

• Full name on the account

• Date of birth of the account holder

• Email address, phone number or address registered to the account

• Account number (if available)

Documentation Needed

• A Death Certificate (clear scan or photo)

• If the Death Certificate is not in English, additional documents may be required Our Customer Support team will inform you of any further steps

For assistance, email us at support@kixy.com

Additional Support Resources

Notifying Multiple Organisations

You may find these free services helpful when notifying other organisations:

• Death Notification Service

• Settld

• Tell Us Once

Financial and Emotional Support

If you’re seeking additional support, consider these trusted organisations:

• Cruse

• Bereavement Advice Centre

• Mind

🙏 Kixy is here to provide any support you need during this challenging time. Reach out to us if you have questions or need further assistance