This can be for many reasons why the direct debit did fail:
Insufficient funds
If there are insufficient funds at the time the direct debit was to be taken, not to worry as we will send you an SMS message letting you know that the payment was not taken due to insufficient funds and we will attempt to take the payment again around 2pm. Ensure there is sufficient funds for the balance to be covered.
Account closed.
If the direct debit is set up on a closed account, the direct debit payment will not be taken. You will need to contact the merchant to provide the correct account details.
No direct debit instruction in place
If the direct debit instruction is not in place, the merchant will not be able to set up the direct debit with us. Ensure that the merchant has all the information for the process to be completed. If there are any complications the merchant will be alerted and will contact you directly.
Direct debit set -up
When setting up the direct debit, do ensure that the information provide to the merchant is correct. The selected days and amounts are also correct. The direct debit will only be taken on the day that has been arranged with you and the merchant.