If you wish to cancel a direct debit, click on “view payments” this will take you to your reoccurring payments. Click on the direct debit that you wish to cancel, this will give you the option to cancel the direct debit.

If you wish to re start the direct debit, please contact the merchant to set the direct debit back up.

If you do wish to keep the direct debit cancelled, we do advise to contact the merchant also to let them know that you have cancelled the direct debit and it is not a mistake and you wish to keep the direct debit closed. This will ensure that they do not start the direct debit back up again.